Counter Agent

CAREER OPPORTUNITY

Johnny Vac is a family business founded in 1982 and located in Montreal East (8581 Place Marien, Montreal East, QC, H1B 5W6). We have over 8000 products available for our dealers and the general public. Vacuum cleaners, filters, bags, accessories, cleaning products and vacuum cleaner parts, as well as a wide range of sanitation equipment. We are a dynamic company with over 1200 dealers across North America, and we ship our products throughout Canada and the United States.

Johnny Vac is currently looking for a Counter Agent to fill a permanent position in our Montreal East office.

Reporting to the Customer Service Manager, as a Counter Agent, you will work with the sales team members to achieve the sales objectives set for Canada. You will be responsible for effectively responding to customer inquiries and achieving set objectives.

Principal responsibilities

Greet and manage customer requests in a friendly and professional manner;

Respond to customer needs and ensure that merchandise is exchanged, replaced or refunded according to company policy;

Coordinate and schedule deliveries/pick-ups;

Coordinate and schedule deliveries/pick-ups; Provide information and advice to customers over the phone in a courteous manner;

Maintain a clean, tidy and organized work area;

Maintain a clean, orderly and organized work area; Follow company procedures for occupational health and safety

Perform all other related tasks.

Qualifications:

Secondary 5 diploma, perfectly bilingual (French, English). Minimum of 2 years experience in sales and/or customer service. Knowledge of cleaning and sanitary products is an asset.

Important:

Excellent negotiation, organizational, time management and teamwork skills. Ease of learning, computer skills, good communication skills.

Qualification profile: Required skills

Bilingualism required

Ability to work as a team

Communication skills

ease of learning

Comfortable with computer tools

Autonomy and initiative

Frequently Asked Questions

What are the schedules like?

Monday to Friday: 8 am to 5 pm.

You have one hour for lunch and two 15-minute breaks, one in the morning and one in the afternoon.

Is it easily accessible by public transportation?

Yes, our office is easily accessible by public transportation. Multiple bus stops are nearby.

What benefits would I be entitled to?

All benefits related to this position can be found on our Careers page.

What is the salary for this position?

Form 18$ to 20$/h depending on the experience.

Johnny Vac Inc.