Privacy and Personal Data Protection Policy

1. Introduction

At Johnny Vac INC, we take the protection of your personal information very seriously. This privacy policy describes how we collect, use, share, and protect the information you provide to us when using our website. We comply with applicable laws, including Quebec's Law 25 on personal data protection, to ensure the confidentiality and security of your data.

2. Personal Data Collected

When you create a customer account and place an order on our website, we collect the following information:

• Identifiers: name, first name, postal address, email address, phone number.
• Order-related information: delivery address, payment information (encrypted and secure).
• Browsing data: IP address, browser type, information about the device used to access our website.

This data is collected solely to process your orders and improve your experience on our website.

3. Use of Personal Data

We use your personal data in the following cases:

• Order Processing: to process and deliver your orders and to communicate with you about the status of your order.
• Customer Service: to answer your questions, provide after-sales support, and resolve any issues related to your purchases.
• Legal Compliance: to comply with our legal obligations, such as for billing and accounting purposes.

We do not use your data for marketing activities or sending advertisements.

4. Sharing Personal Data

We are committed to not selling your personal data to third parties. However, we may share your data with external service providers in the following cases:

• Delivery: Sharing your contact information with delivery companies to ship your orders.
• Payment: Transmitting your payment information (securely and encrypted) to payment service providers to complete your transactions.

These partners are required to respect the confidentiality of your data and comply with personal data protection laws.

5. Use of Google Analytics

The Johnny Vac INC website uses Google Analytics to enable continuous improvement. Google Analytics helps us analyze how visitors interact with our website, such as generating statistical reports on visitor behavior and viewed content.

Google Analytics uses cookies to collect anonymous information about website usage. This data includes, for example, browser type, pages visited, and time spent on the website. This information helps us better understand our visitors' preferences and improve our content.

The information collected via Google Analytics will never be shared by Johnny Vac INC with third parties. You can disable Google Analytics by installing the browser add-on that prevents data from being sent to Google Analytics.

6. Your Rights

In accordance with Quebec's Law 25, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You have the right to correct inaccurate or incomplete information.
• Erasure (right to be forgotten): You can request the deletion of your personal data, except when their retention is required by law.
• Portability: You can request the transfer of your personal data to another company.

To exercise these rights, you can contact us via the information provided in the Contact section below.

7. Retention of Personal Data

We retain your personal data as long as necessary to:

• Process your orders and respond to your after-sales service requests.
• Comply with our legal obligations (such as tax and accounting requirements).

We do not store your banking information. Payment information is processed securely and encrypted during the transaction but is never stored on our servers. Once these periods have expired, your data will be securely deleted.

8. Use of Cookies

We use cookies to improve navigation on our website, but we do not collect data for marketing or advertising tracking purposes. The cookies we use include:

• Session cookies: necessary for the proper functioning of our website and to enable the ordering process.

You can disable cookies by changing your browser settings. However, this may affect certain features of our website.

9. Complaint Handling Process

Receipt: Anyone wishing to file a complaint regarding the application of this policy or, more generally, the protection of their personal data by Johnny Vac INC, must do so in writing by contacting Johnny Vac INC's Data Protection Officer at the email address provided in the next section.

The individual must provide their name, contact information, including a phone number, and the subject and reasons for their complaint, providing sufficient detail for it to be assessed by Johnny Vac INC. If the complaint is not sufficiently precise, the Data Protection Officer may request any additional information deemed necessary to evaluate the complaint.

Processing: Johnny Vac INC is committed to treating any complaint received confidentially. Within 30 days of receiving the complaint or any additional information deemed necessary, the Data Protection Officer will evaluate and provide a reasoned written response by email to the complainant. This evaluation will determine whether Johnny Vac Inc's processing of personal data complies with this policy, any other policy or practice in place, and applicable laws or regulations.

10. Approval

This policy is approved by Johnny Vac INC's Data Protection Officer, whose business contact details are as follows:

Data Protection Officer:
Line Régis
8581 Place Marien
Montreal-East, Quebec H1B 5W6
[email protected]

For any request, question, or comment regarding this policy, please contact the officer by email.

11. Update

This document may be updated regularly based on legislative, technological, and organizational developments.
Current version: September 24, 2024